Support

Sledr is operated by BAISAR TECH LLP. We're a small team — here is how to reach us and what to expect.

Email

support@sledr.com — best single point for billing questions, account issues, bug reports, and feature requests.

Response time

We aim to reply within 2 business days. Paid Pro accounts are prioritised within 1 business day.

Reporting a bug

To help us reproduce quickly, please include:

• What you were trying to do
• What happened instead (text + screenshot if you can)
• For browser-extension issues: the Chrome version (paste chrome://version from a new tab)
• For desktop-app issues: macOS or Windows + the app version
• If a specific workflow misbehaves, its URL or the share-link (app.sledr.com/docs/…) so we can look at the same recording

Account, login, and billing

For password resets: use the reset link on the login page first.

For billing changes (cancel, change plan, change seats, open the payment portal): everything lives under Settings → Billing in the dashboard once you're signed in. If you can't reach those, email us from the address on the account — we verify ownership and act from there.

For refunds, see our Refund Policy.

Privacy and data requests

Export, correction, or deletion of personal data — see the Privacy Policy for the full process. Verified requests are answered within 30 days.

Status

If something feels broken: check api.sledr.com/livez — a 200 means our backend is up, so the issue is most likely in your browser session (try a hard refresh, clear the site's cookies, or sign in from a private window). If that endpoint itself isn't responding, we already know and are working on it.

Contact

Operator: BAISAR TECH LLP, Republic of Kazakhstan (operating the Sledr service)
Email: support@sledr.com